Client Services Manager - Services

Responsibilities

• Own post-sale relationships for a defined portfolio of mid-market client accounts, acting as the primary point of contact and trusted strategic advisor
• Build and maintain strong client relationships by understanding business objectives, identifying both known and unknown needs, and delivering proactive recommendations generating measurable outcomes
• Partner closely with the Media Buying team on a weekly basis to ensure successful execution, optimization, and scaling of TV campaigns
• Develop deep expertise of Tatari’s platform, methodology, and measurement approach, and leverage internal subject matter experts to help clients prioritize and solve problems
• Translate performance data into clear, compelling insights and recommendations for clients
• Present confidently to senior client stakeholders and guide strategic discussions
• Travel up to ~10% to spend time with clients and strengthen relationships, including occasional in-person meetings with executive stakeholders

Requirements

• Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities effectively
• Ability to tell a clear story with data and translate insights into actionable recommendations

Comfortable explaining technical concepts to non-technical audiences

• Strong presentation, communication, and active listening skills—you come prepared and engaged in every client interaction
• Consultative mindset—you are not a salesperson, but a strategic partner
• Curiosity and desire to learn, with particular emphasis for AI

Qualifications

• Bachelor’s degree from a four-year institution; preferably in Marketing, Economics, Statistics, or Business Administration
• 2+ years of linear and streaming TV experience in post-sale account management, client services, or customer success roles, with exposure to senior or C-level stakeholders
• Able to collaborate effectively with both technical teams (e.g., engineers, data scientists) and marketing stakeholders
• Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities

Benefits

Competitive salary ($80,000K-110,000K/annually)

Equity compensation

Health insurance coverage for you and your dependents

401K, FSA, and commuter benefits

• $150 monthly spending account
• $1,000 annual continued education benefit
• $500 Newbie Productivity Perk
• Unlimited PTO and sick days
• Monthly Company Wellness Day Off
• Snacks, drinks, and catered lunches at the office

Team building events

Hybrid RTO of 2 days per week in office.

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.