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Prodops Engineer 3

Black Duck Software, Inc.

Responsibilities

  • Own and manage

Critical and High

  • production incidents end-to-end.
  • Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
  • Improve MTTR, MTTA, alert quality, and operational stability.
  • Perform root cause analysis (RCA) and drive corrective actions.
  • Monitor production systems and proactively detect issues.
  • Automate operational tasks using Go, Python, Shell, or Perl.
  • Maintain dashboards, alerts, runbooks, and SOPs.
  • Handle customer-facing communications during incidents.
  • Coordinate with Engineering, Product,
  • CloudOps, and Support teams.
  • Guide junior engineers and support shift handovers.
  • Lead
  • automation initiatives
  • to reduce toil and manual intervention.
  • Write and review operational automation using
  • Go / Python / Shell / Perl
  • Act as a technical reviewer for reliability
  • critical changes.
  • Influence architecture decisions with
  • in mind.

Leadership & Mentorship

  • Provide technical leadership and mentorship to ProdOps engineers.
  • Guide shift teams during complex situations.
  • Support onboarding, training, and upskilling of team members.
  • Drive operational maturity across the team.

/ SRE)

Location: Bangalore – Hybrid

Experience: 5–8 years

Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call)

About the Role

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment.

Key Responsibilities

operability and reliability

Own and standardize runbooks, SOPs, and disaster recovery processes.

Tech Stack &

Expertise

Containers & Orchestration

Docker, Kubernetes, Helm

Cloud Platforms

AWS / GCP / Azure

CI/CD

Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI

Monitoring & Observability

Prometheus, Grafana, ELK, Datadog, New Relic, Loki

Scripting

  • Go or
  • Python or
  • Shell or
  • Perl

Qualifications

6+ years of experience in

  • Production Operations, SRE, or Cloud Reliability roles.
  • Proven experience leading major production incidents in customer facing systems.
  • Strong background in distributed systems, Kubernetes, and cloud environments