Commercial Change & Transformation Manager

mintel

Responsibilities

Translate commercial transformation priorities into practical adoption plans, milestones and actions.
Assess how change affects commercial processes, roles, behaviours, data standards, tools and ways of working, then convert those impacts into targeted support.
Identify impacted audiences across functions, regions, user communities and connected support teams.
Assess readiness and coordinate interventions such as manager briefings, user support, reinforcement activity and targeted follow-up.
Define adoption objectives, success measures and priority actions that demonstrate value for commercial teams and the wider transformation agenda.

Build trusted relationships with commercial leaders, Revenue Operations, functional stakeholders and programme teams.
Establish and manage a representative network of commercial change champions across relevant teams and regions.
Facilitate workshops, focus groups, listening sessions and feedback forums, turning insight into clear actions and follow-up.
Identify concerns, resistance and adoption risks, and coordinate appropriate responses.
Equip leaders and people managers to communicate, role-model and reinforce the change.
Commercial change and adoption plans, including change impact assessments and readiness interventions
Stakeholder engagement plans, change champion governance and leadership briefing toolkits
Commercial communications calendar, launch communications, FAQs, manager toolkits and a central information hub
Adoption campaigns, post-launch reinforcement plans, feedback reports and adoption gap improvement plans
Change and adoption dashboards, readiness reporting, risk analysis and continuous-improvement recommendations
Integrated action schedules and active risk, issue, dependency and decision tracking

Ability to turn change plans, communication needs and stakeholder feedback into practical activity that improves adoption and reduces user friction.
Programme or project management capability, with strong organisation and follow-through across multiple workstreams.
Clear written and verbal communication skills, with the ability to simplify complex change into audience-led, actionable messages.

At least 3 years of relevant experience in change management, communications, business transformation consulting, Commercial Operations, Revenue Operations, Sales Enablement or a related discipline.
Experience supporting commercial, digital, operational or business-process transformation where user adoption is critical to success.
Demonstrated experience helping commercial or client-facing teams adopt new technology, processes or ways of working.
Strong stakeholder management, influencing and facilitation skills, including the ability to work with senior stakeholders without direct authority.
Data literacy and experience using qualitative and quantitative measures to assess readiness and adoption.
Strong cross-functional collaboration across Commercial, Technology and Operations.