Sportsbook Associate, Ops - Evenings & Weekends

Responsibilities

• Assist Traders with identifying, documenting, and escalating issues within the team
• Support verification, adjustment & creation of Sport & Competition setups across environments
• Help test and monitor app features to ensure proper functionality and navigation
• Contribute to Compliance checks, market submissions, and post-release testing
• Communicate with data providers and support ticketing
• Daily review of betting content
• Monitoring pre-game and in-play markets

Requirements

• Clear and effective communication skills
• Must be computer savvy

About the Role and Team

Our Risk and Trading Operations team is available 24/7 to assist the various functions in the department (Trading/Marketing/Customer Support/etc.) in troubleshooting and escalating issues on all our operational sports betting platforms.This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of “operational excellence”.

About the Work

• Cross-functional assignments with Compliance, Marketing & Product
• Assist Customer Experience with issue resolution

About You

Post-secondary degree, or equivalent work experience

• Must be able to work weekends, evenings and holidays
• Extensive sports knowledge, particularly with regards to the four major professional sports leagues; esports knowledge considered an asset
• Sports betting knowledge & experience would provide added value
• Experience using iPhone and Android devices

Comprehensive Benefits package

• Fun, relaxed work environment
• Education and conference reimbursements

Salary Range

$50,000

$65,000 CAD

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.