IT Transformation Lead

Responsibilities

• Support Digital Workplace leadership in planning and executing strategic transformation initiatives.
• Review existing business and IT processes, identify inefficiencies, and implement improved ways of working.
• Drive continuous improvement efforts to enhance operational effectiveness and service delivery performance.
• Strengthen ITSM governance, processes, controls, and overall service management maturity.
• Support inventory management and Configuration Management Database (CMDB) improvement initiatives.
• Lead and coordinate multiple projects and workstreams within a large enterprise environment.
• Provide project management and PMO leadership, ensuring projects are delivered on time and within scope.
• Develop and maintain project plans, schedules, status updates, dashboards, and stakeholder communications.
• Manage project risks, issues, dependencies, and mitigation strategies.
• Coordinate stakeholders across departments, business functions, and locations to ensure alignment and project success.
• Act as a trusted advisor to leadership by providing recommendations, insights, and strategic guidance.
• Support organizational change management activities to drive adoption of new processes, tools, and ways of working.
• Foster collaboration and accountability across cross-functional teams to achieve transformation goals.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
• Minimum of 3 years of project management experience in a large enterprise environment.
• Proven experience leading business transformation, process improvement, or organizational change initiatives.
• Demonstrated ability to manage multiple projects and workstreams simultaneously.
• Strong project planning, scheduling, coordination, reporting, and stakeholder management skills.
• Excellent communication, presentation, and relationship-building skills.

Qualifications

Hands-on experience with ServiceNow and IT Service Management (ITSM) processes is required.

Strong understanding of ITSM governance, service delivery, and operational best practices.

Experience supporting inventory management and CMDB-related initiatives.

Experience working within PMO frameworks and project governance structures.

Strong analytical, problem-solving, and decision-making capabilities.

Ability to influence stakeholders and drive change across complex organizational environments.

PMP or CAPM certification is highly preferred.

Experience supporting Digital Workplace initiatives is considered an asset.

Ability to work effectively in a fast-paced, collaborative, and evolving business environment.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

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Compliance Notice

Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement

As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.